Reduce heart-failure readmissions without adding headcount
Heather calls every heart-failure patient after discharge, checks symptoms, weight, and meds against your protocol, and escalates red flags to your team in time to intervene.
Every prevented readmission helps you avoid a $15,618 hit in care costs, before CMS penalties.6
Co-designed with clinicians at a top-5 academic health system. Pilot results headed for peer review.
Built with clinicians. Backed by
Readmissions don't start in the hospital. They start at home.
Missed meds. Silent symptoms. By the time a patient calls, they're already in the ED.
1 in 4
Medicare heart-failure patients are readmitted within 30 days.1
$15,618
mean cost of a 30-day HF readmission episode, before penalties.6
$320M
in Medicare penalties hit 2,273 hospitals in FY2023 alone.3
The status quo waits for the crisis. Heather catches it earlier.
From discharge to day 30.
Heather, MedComm's voice AI, owns the 30-day episode, front-loaded to the first week when risk peaks.
Enrollment at discharge
Day 1: an ADT feed or roster upload. That’s it.
30 days of check-ins
Symptoms, weight, and meds by phone and text. English and Spanish. No app.
Escalation when it matters
Red flags reach your clinician as a prioritized summary, not a raw transcript.
Proof for leadership
Enrollment, escalations, and outcomes, reported the way quality committees read.
Built for one condition. On purpose.
An HF-specific protocol, co-authored with academic clinicians, with cadence modeled on STRONG-HF.4
Built with your HF team. Not instead of them.
Heather does the dialing so your nurses can do the nursing. A clinician stays in the loop 24/7.
Measured against the metrics you already report.
Every program is accountable to the outcomes your quality team tracks.
30-day readmissions & ED revisits
Deterioration escalated before it becomes a return visit.
Time to first follow-up
Every patient contacted within 24–48 hours of discharge.
Medication adherence
Missed doses surfaced to your team the same day.
Appointment adherence
PCP and cardiology visits reminded, confirmed, rescheduled.
Patient understanding
92% of patients report better understanding.
Patient satisfaction (HCAHPS)
90.2/100 usability in our IRB-approved study.
Publication-backed, from day one.
400+ discovery interviews. Four clinical pilots. Real workflows. Peer review, not press releases.
Our first academic pilot measures feasibility, safety, and acceptability, with results headed for peer review. We'd rather show you a study than a stat we can't defend.
50%
Our medical director's heart-failure program at a top-5 academic health system cut rehospitalizations from 1 in 4 to 1 in 8. Heather scales that program to every patient.
Source: internal program data.
Peer-reviewed publications in JAMIA, with more in the pipeline.
90.2/100
patient usability
92%
better understanding
95%
clinician endorsement
Safety, measured
Adversarially tested across 2,000+ scripted conversations.
2,000+ test conversations100%
harm avoidance
100%
hallucination-free
98%
safety score
Safety isn't a feature. It's the architecture.
Heather is protocol-bounded by design: built with clinicians, reviewed by clinicians, escalating to clinicians.
- Escalation-first
- A red-flag listener on every turn. Three priority levels, down to page-the-on-call.
- Protocol-bounded
- Heather never diagnoses or prescribes. Emergencies get one instruction: call 911.
- Human in the loop
- A clinician reachable 24/7. Every call logged and reviewable.
- Stress-tested
- 2,000+ adversarial conversations before any patient hears her voice.
- Enterprise-grade
- HIPAA with a signed BAA. SSO and audit logs from the first login.
Not another “AI for everything.”
Heather does one job. Here's how that's different.
Generalist voice agents
One agent, a thousand use cases. Heather has one: HF transitions.
Text-first outreach
Texts get skimmed. Phones get answered.
Device-based monitoring
Nothing to ship, nothing to return. Live in weeks, alongside any RPM program.
Human coaching programs
The same vigilance, at a call frequency no roster can match.
Front-desk & scheduling AI
They book the visit. Heather owns what happens after discharge.
Payer care-management AI
Built for your HRRP economics, not a claims file.
Already running one of these? Most pair well with Heather. Ask us how.
The follow-up gap, in your words.
From 400+ discovery interviews with health-system leaders. Roles shown; names withheld at their request.
We have twelve nurses calling discharged patients, and we still only reach about half of them. The volume exceeds what we can do by phone; we had to cut our attempts from three to two.
Almost one in four heart-failure patients is back within 30 days. They fall through the cracks in the 5–14 days between discharge and seeing their PCP.
Run your own numbers.
See what a 25–35% reduction is worth to your system.
63
16
$2,998,656
Savings only. New TCM, CCM & RPM Medicare billing comes on top.
* Assumes the national 24.8% Medicare HF readmission rate1 and a $15,618 mean total cost per 30-day readmission episode.6 Estimates, not a guarantee.
Fits into how your hospital already works.
No new system. No new headcount. One conversation with your compliance team.
- Integration
- Day 1: an ADT feed or roster upload. When IT is ready: HL7/FHIR write-back.
- Oversight
- A clinician stays in the loop 24/7. Every call and text is logged and reviewable.
- Security
- HIPAA with a signed BAA. SSO and audit logs from the first login.
- Timeline
- Most pilots start within weeks.
HIPAA · Signed BAA · SSO (SAML/OIDC) · Audit logs · HL7/FHIR
Questions clinical buyers ask.
Is Heather a replacement for our nurses?
No, and she was never designed to be. Heather was co-built with HF nurses and physicians; she handles the calling, documentation, and triage so your clinicians spend their time on the patients who need them. A clinician stays in the loop 24/7.
Does Heather give medical advice?
No. Heather is protocol-bounded: she reinforces your care plan and checks symptoms and meds. She never diagnoses or prescribes, and she directs emergencies to 911.
What happens when a patient reports a red flag?
A risk listener runs on every patient turn. Red flags are triaged into three priority levels, from page-the-on-call to routine follow-up, and your clinician receives a concise, prioritized summary, not a raw transcript.
What languages does Heather speak?
English and Spanish today. We add languages only after clinical validation; a language isn’t “supported” until it’s safe.
What does the evidence say?
Our first academic pilot measures feasibility, safety, and acceptability, with results being prepared for peer review. The protocol is modeled on the follow-up intensity that reduced death or HF readmission by a third in the STRONG-HF trial.4 We'll always tell you what's proven and what's forthcoming.
What do we need to install?
Nothing on day 1 beyond an ADT feed or a roster upload; escalations arrive in a secure task inbox. HL7/FHIR write-back comes when your IT team is ready. Patients need nothing but a phone: no app, no portal, no device.
How long until we’re live?
Most pilots start within weeks. In practice the pace is set by your review process, not ours.
How is patient data protected?
HIPAA with a signed BAA, SSO (SAML/OIDC), audit logs from the first login, and every interaction logged and reviewable.
If you own readmissions, we should talk.
We'll walk through your baseline and scope a pilot that's simple to evaluate.
Grab 20 minutes, right now
Pick a slot that works. No back-and-forth.